Need help? We're here to support you
Get in Touch
Have a question or issue? Contact our support team and we'll get back to you as soon as possible.
Response Time
We typically respond within 24-48 hours
Common Issues & Solutions
Gameplay Issues
- • Game is running slowly or lagging
- • Ball physics feel wrong
- • Paddle not responding to input
- • Crashes when starting a level
Solution: Try clearing your cache or reinstalling the game. Update to the latest version.
Ad Issues
- • Ads not loading
- • Can't claim rewards from watching ads
- • Ad video freezes
- • Too many ads showing
Solution: Check your internet connection and try again. Clear your browser cache.
Progress Not Saving
- • Coins disappeared
- • Level progress reset
- • Achievements lost
- • Daily streak broken
Solution: Ensure you have enough storage space. Enable cloud save if available.
Account Issues
- • Can't create an account
- • Lost access to my account
- • Password reset not working
- • Device transfer not syncing
Solution: Contact support directly for account recovery assistance.
Frequently Asked Questions
Can I transfer my progress to another device?
Yes! Enable cloud save in settings and log in on your new device. Your progress will automatically sync.
What should I do if I encounter a bug?
Please report bugs to craftlycode@gmail.com with details about when it happened and what you were doing. Include your device and OS version if possible.
Is my data safe?
Yes, we use industry-standard encryption to protect your data. See our Privacy Policy for more details.
Can I delete my account?
Yes, you can request account deletion by emailing craftlycode@gmail.com. Your data will be permanently deleted within 30 days.
Feedback & Suggestions
We love hearing from our players! If you have ideas for new features or improvements, please let us know.
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